Delete your Vyaamikk Diary account

01

Inside the Vyaamikk Diary mobile app, go to Settings → Delete Account & Data. You can also reach the same screen through Settings → About → Delete account. These labels match the current app build being submitted to App Store and Google Play.

02

You do not need to reinstall the app to request deletion. If you no longer have the app installed, email us at support.vyd@specialsoftwares.com. Please clearly identify Vyaamikk Diary in the subject line. To help us verify the account, include your registered mobile number (with country code) and, where available, your profile or business name as shown in the app. A short written confirmation that you are the account holder and are requesting deletion is also helpful.

Never send by email: your OTP, app PIN, password, any Firebase or cloud credential, confidential business records, customer data, or unrelated identity documents. We do not need them to process a deletion request and we will never ask for them. If a message that appears to be from us asks for any of these, treat it as suspicious.

We may request additional information or ask you to complete an available secure verification step to confirm that you control the account before processing the request. We will never ask you to send an OTP, app PIN, password, confidential business records or cloud credentials by email.

03

After a verified request, your account enters a 15-day pending-deletion state. During this window the account is disabled and your records are not accessible in the app, but the underlying data has not yet been processed by our final backend deletion routine. This window exists so that accidental or unintended requests can be reversed and any lawful checks can complete.

04

After the 15-day pending window closes, your account identity, business profile, records, generated documents, letterhead and uploaded logo assets are queued for removal from our active production systems. This final backend processing is handled by our deletion pipeline and is distinct from the pending window itself; we do not represent it as instantaneous or as complete removal from every downstream system.

05

Certain operational, provider-managed or legally retained information may remain where applicable. This can include a minimal deletion record confirming the request was actioned, limited operational logs held by our infrastructure providers on their own schedules, and information we are required to keep for legal compliance, security, anti-abuse, dispute resolution or fraud prevention. We do not claim a fixed backup lifecycle for provider-managed systems.

06

PDFs, screenshots, exports or other copies of records that you have already shared outside the app (for example over email, chat, print or a file share) remain with the recipients you sent them to. Deletion of your account does not recall or revoke those external copies. If you need them removed, contact the recipient directly.

07

During the pending window, information stored locally by the app on your device may remain in place. It may be removed automatically after the app detects that final deletion has completed on a subsequent launch, or you can remove it sooner by clearing the app’s data in your device settings, or by uninstalling the app.

08

You can cancel a pending deletion during the 15-day window by signing in to the app again and completing a fresh mobile-number verification. Replying to an email alone does not reactivate the account. Once the pending window closes and the deletion routine has run, the workspace and its records cannot be recovered from the app.

09

We never ask for your OTP, password or full identity-document numbers over email. If a message that appears to be from us asks for these, treat it as suspicious and email us directly at support.vyd@specialsoftwares.com.